Shipping Method
We ship at least once a week from New England, USA.
Please allow seven days for your package to be put into the mail PLUS the in-transit times below, to be on the very safe side.
You can contact us if you are hoping for quicker turnaround to see if that will be available on the day you are requesting it, but we cannot upfront guarantee to be faster than this as the store is a labor of love for the henna community that we tend to in between our own gigs and family obligations.
Once shipped, you can typically expect your package in approximately
- Standard Shipping: 5-7 more business days in transit
- Priority Mail: 2-3 more business days in transit
- Express Mail: 1-2 more business days in transit
Timing
We guarantee that we will go to the post office once every five business days, unless notification indicating otherwise is posted on our homepage or Facebook page. While this is all we are comfortable guaranteeing so as to ensure we don't disappoint, we are often quicker. Please do not come to rely on this, and keep in mind our promise to get to the post office every five business days when placing your order.
I need my order ASAP - what do I do?
- If you need your order in six to seven business days, you should opt for the Express Mail method of shipping at checkout.
- If you need your order in less than one week, you must first CALL US and then, if we can accomodate, pay for Rush Order Processing (under Shipping Options) to cover the extra trip for us to the post office, as well as select Express Mail at checkout.
- If you need your order in less than one week - you can try reaching us at 877-6-HENNA-6, and if we are able to answer your call LIVE and give you the okay to place your order with rush order processing and express shipping, you may do so.
- The fastest we can EVER suggest customers can hope to receive their order is three business days after their rush order with express shipping is put into the mail - typically four days after the order is placed.
Returns and Exchanges Policy
Henna supplies are perishable, and all orders are non-returnable. Please be sure of your selections before completing your purchase.
International Orders
All international orders are FCA, as the post office does not offer insurance on international mailings. If your order is lost or seized by customs, we cannot replace the goods or issue a refund.
A Note On E-Checks via PayPal
PayPal provides you with the option to use your bank account to pay via e-check. This is an accepted method of payment, but please note that e-checks can take seven business days to clear, and your order will be processed for shipment (or electronic delivery, as may be the case) once payment has cleared. So - to avoid delay, please use a credit or debit card even when using PayPal.